Shipping & Returns

SHIPPING POLICY

Thank you for visiting and shopping at Thea.

All orders are processed within 2-3 business days.

Orders are not shipped or delivered on weekends or holidays

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If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Return & Exchange Policy

If you have changed your mind about your purchase, Thea will be pleased to offer you a refund or exchange provided that:

  • You return the item within 7 days of purchase

  • You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)

  • The item is in re-saleable condition, including its original packaging (if any), is unused and as sold

A government issued form of identification must be presented at the time of the return in order to confirm your identity (for products with a value greater than $50).  Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return.  We will record your name, postal address, phone number and email address.  Your licence number and date of birth will not be recorded.  

If you are unable to provide a satisfactory proof of purchase, Thea may, at its absolute discretion, provide you with an exchange or Thea credit to the current value of the item.

Payment Methods

- Credit / Debit Cards
- PAYPAL

HELP

CONTACT

(08) 8232 7988
 

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© 2019 by Thea Tea Shop.